Contact Us

We’re here to help.

If you have any questions about your order, delivery, returns, products or anything else related to Pip & Poppy, please get in touch with our customer support team.

We aim to respond as quickly as possible during working days.

Customer Support

Email: support@pippoppy.co.uk

When contacting us about an order, please include your order number and the email address used when placing the order so that we can assist you more efficiently.

What We Can Help With

You can contact us regarding:

order updates;
delivery questions;
returns and refunds;
damaged, incorrect or missing items;
product information;
sizing or product queries;
changes to order details, where still possible;
general customer support.

Contact Form

You can also use the contact form available on our website.

Please provide accurate information and include as much detail as possible about your request.

Where relevant, we may ask for additional information such as your order number, photographs or other details needed to resolve your enquiry.

Response Times

We aim to respond to customer enquiries as soon as reasonably possible.

Response times may be longer during:

weekends;
UK public holidays;
promotional periods;
periods of unusually high order volumes.

Please avoid sending multiple messages regarding the same request, as this may delay our ability to respond efficiently.

Returns

Please do not send products to our registered office address.

Our registered office is an administrative address and is not a returns address.

If you wish to return a product, please contact us first at support@pippoppy.co.uk or follow the instructions set out in our Returns & Refunds Policy.

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